Just to let you know that the Pure Planet app and web account has been taken offline for a planned release on Monday.
The app will be impacted from 11am, for a few hours, on Monday morning (that’s the 21 June).
As soon as it’s back we’ll update you here.
This work is being done for a major Pure Planet app update with lots of new features and a new design.
There’ll be a new community post which outlines all the great new features when the new app is live. We just wanted to give you a heads-up of the short ‘downtime’.
Once the new app is live, it may not appear in the Apple app store or Google Play store straight away for everyone. It’s not personal! It’s just because Apple and Google have different versions of their app stores, powered by different servers. They do this to manage ‘load’ so everyone isn’t trying to download from the same server at once.
If you need to contact us in an emergency, such as if you lose power, and your app hasn’t updated yet, you can of course use your Pure Planet web account. If it’s an emergency our Member services team will respond immediately.
If you have a power cut what you need to do is call 105, or go to www.PowerCut105.com where you’ll be prompted to report the outage.
If you smell gas you should contact the national gas emergency helpline immediately on 0800 111 999. We’ve got a handy guide on what to do in an emergency here.
We’ll update this post once the release is complete and the new Pure Planet app starts to appear in app stores. We can’t wait for you to see the new pages and features!
Updated Mondy 21 June 8am
Good morning everyone! It’s another day at the races.
Just to say that the new app release is going ahead as planned. More updates to follow throughout the day. Fun times!
10am update: Following final checks (it’s like the space shuttle launch, this!) we’re aiming to take the app offline from 11am this morning.
11am update. And we’re off! The app’s been taken offline.
11.50am update. Annnnnnnnd…. we’re back. Here’s a post announcing new Pure Planet app.
Remember that the new version may not appear in the app stores for everyone straight away.