We’ve announced the launch of a new tariff today and I wanted to give you all a bit more information here in the community.
From today (14 May) anyone switching to Pure Planet will be offered the choice of two tariffs: our existing 100% Green Variable tariff or a new, 100% Green 12 month Fixed tariff.
We’ll be offering our existing Members the opportunity to switch to the new tariff in a few weeks from now.
Everyone will get an email from us this week to explain what’s coming, and another email when you can switch across, if you want to.
How much will the fixed tariff cost?
As with our variable tariff, it will vary slightly depending on which region you live in.
The average dual fuel user will pay £849 per year.
Why do different regions of the UK have different rates?
The difference in the cost across each geographical region is down to the cost of transporting gas and electricity to your home.
The costs are determined and applied by your Distribution Network Operator (DNO) and we pass these on at cost.
We don’t make money on the transport costs of getting energy to your home.
Is the fixed tariff also green?
Yes. Just like our 100% Green Variable tariff, all our electricity is 100% renewable, and all our gas is 100% carbon offset.
Why is Pure Planet launching a new fixed tariff?
Until now, we’ve had one variable tariff.
We’ve had feedback from Members who want a fixed tariff to give them peace of mind. The amount of feedback we’ve had about this has gone up since the start of the Covid-19 pandemic.
And also, as we grow in Members, we’re mandated by Ofgem to launch a tariff for people who want to pre-pay for their energy. And from next January we’ll also be required to offer a tariff for what’s called ‘smart export guarantee’ - that’s for people with solar panels who can sell energy back to the grid.
When will existing Pure Planet Members be able to switch to the new fixed tariff?
Whenever a new member joins Pure Planet, it takes around 17 days for the switch to complete. This means if new members choose the 100% Green Fixed tariff from today (14 May), it'll be 17 days before they're on supply with us.
We just want to make sure these first fixed tariffs are up and running with no glitches, before offering it to all our Members, and we think that’ll be the start of June.
Will the fixed tariff have exit fees?
Yes. The exit fee is £30 per fuel. A fixed tariff gives our Members peace of mind, but it also means we’ll need to make sure we cover our costs. As with all fixed tariffs, exit fees don’t apply in the last 49 days. We’ve added an extra day, so there are no exit fees in the last 50 days.
Will the fixed tariff have split Direct Debit payments - higher in winter and lower in summer?
Yes, just like our 100% Green Variable tariff, we’ll take a little less in summer months, and a little more in winter months. This means your account matches your energy usage, and our Members don’t build up lots of debit or credit.
Are there plans for more tariffs?
As from now we’ve got a variable tariff and a fixed tariff.
In January 2021 we’ll start offering a smart export guarantee tariff for people who generate electricity at their home (from solar panels, for example) and want to sell it back to the grid.
We’re also running an electric vehicles pilot and we may, as a result of that, offer EV drivers a different tariff, too.
You may like: How we’re supporting Members during the Covid-19 pandemic.
Update Thursday 28 May: All Members can now change to our 100% Green Fixed tariff. Details here.