Members’ rate change

  • 14 March 2018
  • 37 replies
  • 25226 views


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37 replies

I quite understand the necessity of raising rates and have no problem with that. I am not sure though that I understand the mathematics of your email. Your email says the annual cost has gone up by £99, but my payments are going up by £207.24. How come it's doubled up plus a bit?
Thanks
Michael
Gabolino;4917:
Got it. It's in promotions ! Any idea how I can fix this?

I think my quote (given last year) is higher than my actual usage so I'm hoping overall there's no change


Good news @Gabolino 😀
According to the internet (😏) you should click the settings icon in the top right corner of the Gmail tab, select 'configure inbox'. Then deselect the 'promotions' tab and click save.
That sound okay to you? (I think that may turn of 'promotions' completely)
MichaelOfHighwray;4953:
I quite understand the necessity of raising rates and have no problem with that. I am not sure though that I understand the mathematics of your email. Your email says the annual cost has gone up by £99, but my payments are going up by £207.24. How come it's doubled up plus a bit?
Thanks
Michael


Hi @MichaelOfHighwray
Thanks for posting in the community! I've moved your post to this existing thread about the rate change - as it can get confusing to have too many duplicate threads and replies, much harder to follow.

The difference in Direct Debits for some members (though not all) is because we have more usage info.
Members' original payments are based on usage figures provided to us when the quote is sent out. After the switch, we get usage history, and any readings sent to us, to get a more accurate forecast of energy use.

If we're proposing to increase a member's Direct Debit payments, it's because we want to make sure that they are paying the right amount for the energy they use. We don't want members falling into debt.

But if you think it's too high, get in touch and we can adjust them.

To get in touch with our services team head to Help in the app and type 'message the team' and they will respond when they can. It’s not a live-chat service but someone will get back to you.
Onfire;4949:
When I signed up to Pure Planet I were signing up to a fixed rate so why are you changing the rules ?


Hi @Onfire
Cheers for your post.
We've never had a fixed rate. We offer one tariff for all our members. It’s a variable rate, based on wholesale costs. What this means is we provide you energy at a pass-through rate with no markup, so it's a tariff that’ll provide great value to all our members, for the the long term.
What made you believe it was a fixed rate?
Marc;4975:
Hi @MichaelOfHighwray
Thanks for posting in the community! I've moved your post to this existing thread about the rate change - as it can get confusing to have too many duplicate threads and replies, much harder to follow.

The difference in Direct Debits for some members (though not all) is because we have more usage info.
Members' original payments are based on usage figures provided to us when the quote is sent out. After the switch, we get usage history, and any readings sent to us, to get a more accurate forecast of energy use.

If we're proposing to increase a member's Direct Debit payments, it's because we want to make sure that they are paying the right amount for the energy they use. We don't want members falling into debt.

But if you think it's too high, get in touch and we can adjust them.

To get in touch with our services team head to Help in the app and type 'message the team' and they will respond when they can. It’s not a live-chat service but someone will get back to you.


Thanks for your reply.
I keep a detailed record of usage and we have used quite a lot more gas due to the exceptional weather and perhaps being a little cavalier with the thermostat.
Very difficult to compare old and new as Br/Gas had peculiar reading dates so we are never going to get a really accurate comparison without assumptions which inevitably will not always be correct. I'm happy to go along with the new payment schedule and see what happens. At the new rates I am still better off.
Yours and thanks
Michael
That's great to hear @MichaelOfHighwray
Glad it helped! 😁
At least Dick Turpin had the decency to wear a mask, goodbye Pure planet.
Marc;4977:
Hi @Onfire
Cheers for your post.
We've never had a fixed rate. We offer one tariff for all our members. It’s a variable rate, based on wholesale costs. What this means is we provide you energy at a pass-through rate with no markup, so it's a tariff that’ll provide great value to all our members, for the the long term.
What made you believe it was a fixed rate?


Good Bye
If only one tariff exists for all members , why does the chart at the top of this thread display different regional rates ?
Hi @Highbury
Thanks for posting in the community
Those different regional rates you see in the chart are the cost of transport electricity and gas to your home.
Typically, it works out less in densely populated areas, more expensive in regions of low population.
Each regional cost is determined and applied by your Distribution Network Operator and we pass this on at cost. We don't make any money on the transport costs of getting energy to your home.

Hope that explains it?! Happy to keep chatting, of course


British Gas has today increased prices by 5.5% which is the second time in eight months. Are Pure Planet considering further rises above your post here?
Hi @WoldsWhite
Ours is a variable rate tariff. That means rates can move up and down at any time, but we aim to keep price changes to a minimum.
We monitor wholesale rates regularly and will always give you at least 14 days’ notice of any increase and we’ll pass on any rate decrease immediately.

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