Hello everyone, We’ve announced a change to our Members’ rate - that’s the amount you pay for energy - and I wanted to give you a little more information here in the Community. Firstly, we’re not changing our monthly membership fee. That’s staying at £10 per fuel a month (including VAT). Secondly, our dual fuel discount stays at £30 a year.
We’re only adjusting our Members’ rate (the unit kWh rates for renewable electricity and carbon offset gas). As you know, our Members’ rate is based on wholesale energy rates. There’s zero markup on the energy you use. You pay what we pay.
Wholesale energy costs have risen significantly over recent months and as our variable tariff is based on these costs, we’ve decided to make an increase to our members’ rates, to reflect the price we pay for your energy.
The rate change will take effect for all existing members on 31st March 2018. We’re emailing all members today to explain the rate change.
Anyone getting a quote and joining Pure Planet today will see only the new rate, which will be in effect by the time their switch completes.
We're not going to be changing everyone's Direct Debit because the increase is less than 1p per kilowatt hour. We’re also going to be reviewing all members’ accounts over the next few months to make sure your balance and payment amounts are in line with your actual usage.
All members should give us latest meter readings - if you are not already doing so - by submitting them through the app, to ensure that your account is up to date.
We’ll contact you if we think anything needs to change.
That’s it for now. Any questions? Let's talk about it below.
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