Industry information - switching’s going to take a little longer than usual in May

  • 12 May 2017
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Userlevel 5
  • Former community manager
  • 249 replies
Hello everyone.

Just letting you know there’s a planned, industry-wide upgrade to the gas data network taking place at the moment. It’ll mean faster switching, better gas usage forecasting and more accurate customer billing across the industry.

There’s nothing for you to do though and it doesn’t affect your energy supply - that’ll stay on as normal. However, the industry is pausing all switch instructions (gas and dual fuel) while the upgrade takes place. So if you’re switching, it’ll take slightly longer than usual.

There’s no need to pause. Join Pure Planet now - power your home with fresh, clean energy. We’ll confirm your start date and stay in touch throughout so you know everything’s on track. And remember, when you switch, your energy always stays on.

Any questions? Post below or message me and I’ll get back to you.

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