We’ve discovered that some ex-Pure Planet members, being transferred to Shell Energy as part of the supplier of last resort process, have had an email with an option to “cancel” their “switch”.
The email - which hasn’t been sent to everyone, yet - incorrectly includes a way to cancel the switch.
It looks like this:
We would strongly suggest you do not cancel. This transfer to Shell Energy is an Ofgem process for when an energy supplier ceases trading. If you don’t want to be supplied by Shell, our advice is to wait until January when you’ve sent your first readings and had your first statement, and then switch (if you still want to and can find a good deal).
For anyone who’s had this email and has already clicked/tapped on the ‘cancel’ option in Shell’s email, you will need to contact Shell to find out what this has done to your account.
You can contact Shell Energy by calling 0330 0945800, from 8am to 6.30pm weekdays, and 9am to 4pm on Saturdays.
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