If you are in the process of switching to Pure Planet, but have not completed the switch and come on supply, your energy supply will go to Utilita. Once you've switched to Utilita, you'll need to wait 10 days before switching to Pure Planet.
We’ve been contacted by a few Members who were with Our Power previously but have been with Pure Planet for some time, who are also receiving emails that Utilita will be taking over their supply. If Utilita try and switch you away from us, let us know by messaging the team using WattBot in your app. We'll raise an objection. If we can't stop the switch, we'll request for your supply to be returned to us (this is called an 'erroneous transfer').
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