Announcing Members’ rate increase from 15 January 2019


  • Community Manager
  • 5836 replies
Hi all

We’ve announced a change to our Members’ rate - that’s the per unit rate you pay for your energy - and I wanted to give you more information here in the Community.

We know that nobody likes a price rise. Wholesale prices have risen by 25 per cent throughout 2018. They have been higher than the market expected, for longer than expected.

Because we buy your energy in advance, we’ve been able avoid an increase for existing Members until after Christmas.
We’re letting you know six weeks in advance to give you time to plan.

When do the new rates take effect?
The change is effective from 15 January 2019 for all existing Members. New Members joining us from today - 27 November - will be quoted and join at the new rates.

What are the new rates?



For a typical household using both electricity and gas, the average cost will rise by 8.4 per cent for the dual fuel medium users. The increase for single gas users is 7.7 per cent, and for single electricity user is 8.5 per cent.
This means the average bill for medium use dual fuel users will increase from £921 to £998 a year.
All our Members will get an email over the next few days with the detail about how their annual energy cost is affected.
We are not changing any Direct Debits.

Why are we putting our prices up?
Due to wholesale market prices rising in the last few months, we need to increase your Member’s rate.
As you know, our Members’ rate is based on wholesale energy costs. There’s zero markup on the energy you use. You pay no more than we pay.
Wholesale prices have risen by 25 per cent throughout 2018.

With the new tariff how does Pure Planet compare to other suppliers?



Why do different regions of the UK have different rates?
The difference in the cost across each geographical region is down to the cost of transporting gas and electricity to your home.
The costs are determined and applied by your Distribution Network Operator (DNO) and we pass these on at cost.
We don’t make money on the transport costs of getting energy to your home.

When did we last put up our prices?
Against a whole energy cost increase of 25 per cent in 2018, we have put up our prices twice, by 5.6% in March 2018 and by 5.63% in October 2018, for average dual fuel users.
We also reduced our Membership fee in May 2018 from £10 per fuel a month to £8.50 per month.

Will prices go up again in the future?
Our tariff is variable, which means our prices can go down as well as up. If prices go down we’ll pass them on to Members immediately. Having a variable tariff means that all our Members are on a fair, competitive rate - based on wholesale prices.

How does the Pure Planet tariff work?
We have one tariff for all our customers, so you’re always on our best rate.
Our Members’ rate is the per kilowatt (kWh) unit rate. It’s a pass through rate, based on wholesale costs, which you pay what we pay for your energy. There’s zero markup.
Our Membership fee is the standing charge. It’s the daily rate calculated and collected in 12 equal monthly installments each year. It covers: Your meter maintenance, our people costs, operating and systems costs, our low profit margin and VAT.
Our Membership fee is £8.50 a month per fuel.
For dual fuel members we have a dual fuel discount worth £30 a year.

Where do I find my tariff information?
In your Pure Planet app, tap My account > Balance & Payments to see your tariff.

Why didn’t you warn me about a price rise before I switched?
In the last few weeks, we’ve made a statement on our website and the price comparison sites: “The wholesale market has been rising in recent months, so it's likely that we'll need to increase our Members' rate in the near future.”
We also posted a thread in the community last month about a possible rise.
We’ve got more information about the rate change on our blog. You can also read our latest quarterly blog post about the wholesale energy market.

Got any questions? Let’s talk about them below.


152 replies

I recently referred someone and my app says it was successful and that you had emailed me my voucher. I have not received it. Also unhappy that you didn't use notification facility via app to give notice of price increase
Day 4 of being a PP customer and I’m told members price is increasing......nice
I am on a fixed rate of 12.18 pence per kwh for a year, how can you now say you are going to increase this
fred Nelson
Bax;17897:
Day 4 of being a PP customer and I’m told members price is increasing......nice


I've started today.....
My switch is completing in 4 days, I was informed from the start that prices were going to rise soon so no surprise. They have risen to £65 more per year for fuel cost of last supplier but the service charge is £140 + less per year with you so I'm still smiling and very happy to join you. Just slightly gutted that living in North Yorkshire we get classed as North East not the cheaper Yorkshire, wish I didn't know that 😂
I'm curious. When would this information have been sent o individual customers please?
I was accepted on the old cheaper rates, so I am expecting you to honour that rate?
Day 1. Price increase ..... sheesh 😞
fred Nelson;17903:
I am on a fixed rate of 12.18 pence per kwh for a year, how can you now say you are going to increase this
fred Nelson


Hi @fred Nelson
Welcome to the community! Thanks for posting
We don't have a fixed rate. What gave you that idea? 😕
We've only ever had one, simple tariff. It's variable, which means rates can move up and down at any time, but we aim to keep price changes to a minimum 🆙
Bax;17897:
Day 4 of being a PP customer and I’m told members price is increasing......nice


billysally208;16019:
I've started today.....


Hi @Bax and @billysally208
I understand it's frustrating because you've just joined us.
We've one, simple tariff that's variable - it can go up as well as down.
And when it does someone, somewhere will have just joined us... so it's nothing personal.
Even after this change, we're still extremely competitive so I hope you'll decide to stay. 🙂
JennyR68;17916:
My switch is completing in 4 days, I was informed from the start that prices were going to rise soon so no surprise. They have risen to £65 more per year for fuel cost of last supplier but the service charge is £140 + less per year with you so I'm still smiling and very happy to join you.


Welcome to the community @JennyR68 :o
Nice one for getting involved 🆙
mikemikes;17922:
I'm curious. When would this information have been sent o individual customers please?


Hi @mikemikes
All our Members will get an email over the next few days with the detail about how their annual energy cost is affected.
🆙
Lloydy;17934:
I was accepted on the old cheaper rates, so I am expecting you to honour that rate?


Hi @Lloydy
Welcome to the community!
Thanks for posting.
Do you mean you've already joined us and you're counting down to your switch? If so, yes 🆙
Sis;17935:
Day 1. Price increase ..... sheesh :-(


Hi @Sis
Welcome to the community!
Nothing personal. Someone, somewhere will be affected by bad timing, whatever we do.
We did make it clear on our website, blog and here in the community that prices were likely to go up.
We still have one of the most competitive tariffs on the market, and you really are making a difference by using 100% renewable electricity and 100% carbon offset gas.
Well done on the transparency, from a new member. Makes a refreshing change. Only thing I think you should have done was told customers in the email what their percentage increase was rather than quoting some "average". That would be been more honest in my opinion.
Userlevel 7
Badge +9
Lower costs = less admin time and that's a payoff.
I think some peeps are joining up and referring peeps and all this voucher stuff perhaps takes away from resolving joining issues. But I guess PP need to keep up the momentum and grow which results in admin time issues..it's an industry catch 22 that's affects all.
Userlevel 7
Badge +1
Lloydy;17934:
I was accepted on the old cheaper rates, so I am expecting you to honour that rate?



Marc;17940:
Hi @Lloydy
Welcome to the community!
Thanks for posting.
Do you mean you've already joined us and you're counting down to your switch? If so, yes 🆙



Good to hear that Marc. From your reply would I be correct in saying your letter (email) quoting your rates, which I accepted, is regarded as a legal contract?

I've no beef with the rates going up, or preferably down, after I've joined. PP are still saving my a small fortune compared to anyone else.
Userlevel 6
Just done the sums for my estimated usage and it still justifies my "switch to Pure" decision compared to a fixed deal :)

Hopefully that will be it for the winter now? We can hope 😮
Userlevel 7
Badge +10
hi editigertony
the app does not support notifications (yet), if your voucher doesn’t appear over the next few days head off to help in the app and message the team. T&cs state a minimum of 14 days notice for a price increase, much more than that has been given and there was s warning writ large on both the website and in the community.
edintigertony;17882:
I recently referred someone and my app says it was successful and that you had emailed me my voucher. I have not received it. Also unhappy that you didn't use notification facility via app to give notice of price increase


- - - Updated - - -

hi fred, you are not on a fixed rate for a year, the tariff is variable with a 14 day notice min of changes. Who told you it was fixed for a year?
fred Nelson;17903:
I am on a fixed rate of 12.18 pence per kwh for a year, how can you now say you are going to increase this
fred Nelson


- - - Updated - - -

well at least you got a fairly long notice period - that was lucky!
billysally208;17905:
I've started today.....


- - - Updated - - -

it will be sent over the next few days, pp are only obliged to give 14 days notice but have given longer for existing customers
mikemikes;17922:
I'm curious. When would this information have been sent o individual customers please?
I just wonder where this is all going. Despite switching all my bulbs to LED, reducing thermostat down and following numerous other expert advice, my energy prices continue to increase at an unsustainable rate. To heat and power a modern 5 bedroom house is now costing around £1800 a year. This is getting crazy and I really do worry about those on lower incomes and the vulnerable during winter months because I cannot see this getting better. I appreciate Pure Planet cannot help the price rises and one of the reasons I use them is to support renewable energy. I just wanted to let off a bit of steam at this latest rise..
I never noticed that turns out my increase is 10.82% not 8.5% like it reads above.
Hi Marc - thanks for that. You’re still the cheapest by far (for me anyway).
Quick question: the oil price has recently crashed by about 30%. Is the cost of gas and electricity linked in any way to the oil price? (I have heard that they are) And if so are we likely to see our tariffs changing again in the not too distant future (either up or down)? Cheers
MattC76;18024:
Hi Marc - thanks for that. You’re still the cheapest by far (for me anyway).
Quick question: the oil price has recently crashed by about 30%. Is the cost of gas and electricity linked in any way to the oil price? (I have heard that they are) And if so are we likely to see our tariffs changing again in the not too distant future (either up or down)? Cheers


It’s not necessarily based on price of oil that may or may not drop its more around the non-commodity charges that make up the majority of an energy bill that’s increasing
Userlevel 7
Badge +10
Here is a chart showing the percentage increase in energy kWh costs only.
This does not take into account the membership fee hence the percentage increase shown below is higher than quoted by PP as their quoted percentage includes the membership fee which has not increased.



- - - Updated - - -

ahhh that's the problem then, you need to reduce the steam pressure - that will use less energy...
bluemosaic;18022:
I just wonder where this is all going. Despite switching all my bulbs to LED, reducing thermostat down and following numerous other expert advice, my energy prices continue to increase at an unsustainable rate. To heat and power a modern 5 bedroom house is now costing around £1800 a year. This is getting crazy and I really do worry about those on lower incomes and the vulnerable during winter months because I cannot see this getting better. I appreciate Pure Planet cannot help the price rises and one of the reasons I use them is to support renewable energy. I just wanted to let off a bit of steam at this latest rise..
papekani;17943:
Well done on the transparency, from a new member. Makes a refreshing change. Only thing I think you should have done was told customers in the email what their percentage increase was rather than quoting some "average". That would be been more honest in my opinion.


Hi @papekani
Thanks for the feedback, it's good to hear that we've done well on the transparency.
Your other point about what's in the email.
The email shows the increase for average national users, but also your account info, under 'Forecast annual cost' which explains our forecast for your energy usage, and what they will cost.
It looks like this example:



Have you had this info in the email from us?

Reply