I've been receiving emails from pure planet saying that I've requested a switch away, which I never have! I've replied to EVERY ONE saying I'm not switching away, yet I've received an email today saying its been finalised and I'm getting charged a £60 fee! I need this resolving
Best answer by Nataly
I flagged this with our Member Services team - they’ve let me know they successfully objected to your supplies switching on 6 Nov.
Unfortunately it looks like the switch was requested again, and the team weren’t notified in time to block that switch from happening - they received your info yesterday and replied by email on the same day to let you know.
This sounds like what’s known as an ‘erroneous transfer’, which can happen in the example
Just look out for an email from them today to let you know the next steps