switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings.
My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided EDF is incorrect. Resulting in my final British Gas bill being an over estimate.
EDF will not amend the final metre reading unless Pure Planet notify them. HOWEVER Pure Planet have not responded to my questions and the app is hard to use. No one is helping from Pure Planet resulting in me being out of pocket.
The customer service received to date by Pure Planet has been non-existent. PURE PLANET- PLEASE HELP ME.
Best answer by Nataly
When you switch your readings go through a verification process with an independent third party. It sounds like in this case, estimated readings may have been returned to use instead of your own readings.
Don’t worry - we can get this sorted for you :)
There’s more info on the reading verification process here - since the difference in readings is significant,