Trying to sort this through the app is a nightmare.
So how did pure planet get the final reading so wrong? I uploaded a photo, I manually uploaded a reading and yet the final reading sent to to my old supplier is way higher than it is at the moment? And I switched in September. I have literally spent way too much time trying to get this sorted. It's not fair.
Best answer by Marc
I've flagged this with our Member services team, and they've just replied to your message.
When you switch suppliers, the opening readings you submit go through some regulatory checks before they can be used by either supplier.
We sent your gas reading of 3,727 to be checked, and an estimate of 4,256 was returned to both suppliers to use instead.
We sent the reading that you gave us - its an automatic process - we wouldn't have sent a readings that did not come from you.
Our team have raised a reading dispute, to correct your opening gas reading.
FYI you won't receive any statements until the reading has been corrected. We’ll agree the reading with your old supplier, to ensure we’re both using the same reading for the switch.
Reading disputes can take up to 12 weeks to resolve. We’ll send your statement out as soon as the dispute is resolved. Please continue to send meter readings monthly as usual.