How can I speak to someone from PP using a chat, but on my laptop, without downloading the app please? I have few questions before deciding whether or not I am going to switch to PP.
Best answer by woz
in order of your post
The communication facility works in app or online if you have an account, it only works in app if you haven’t joined yet, but not online, it isn’t instant (a working day or 2) but the community is a good starting point.
When you get a quote the quote is based on your expected annual usage and as such it’s a guess of what you or anyone will use over the following year. The direct debit is set based on that guess. For most people it’s usually fairly close but it matters not as PP review your usage/balance and if it goes way out of kilter they will suggest an account review which may result in higher or lower payments. You can ask for a review at any time.
On a monthly basis you will be charged for what you use (or estimated if no readings available) plus standing charge aka mem. fee, and whats left is your balance which will vary each month.
The payments are split winter summer, 60% paid over cold 6 months, 40% over warm
as an example if your annual was £1200 you'd pay 6x120 Oct-March and 6x £80 Apr-Sept.
Your first payment is taken the day you switch and if your usage is on track you’d expect the balance of the statements received to hover around an average months payment but it will vary a lot depending on weather/usage etc.
The difference in your quotes which have to be for exactly the same number of units to be compared is almost certainly as a result of some incentive being included in the comparison site quote.
Post back if any questions and welcome to the community!
(I don’t work for PP)
P.S. I’d run the figures for you but I can’t based on ££ do you know your annual kWh usage for both?