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"We're setting up your account"

  • 1 October 2020
  • 1 reply
  • 57 views

Signed up to PurePlanet a month or so ago and the app was showing information on the tariff,  a countdown to the switch and so on. This switch got blocked by the old provider but now this ihas been resolved I have had a new quote but the app still says “We’re setting up your account”. Does this mean the change is going through?

 

Thanks.

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Best answer by 25 quid 1 October 2020, 10:30

Hi @benkinsella,

Welcome to the community here. 

From what you’ve said, it sounds like you could take the message at face value. They are setting it up. Maybe keep an eye on it for a day or two and see if it changes/progresses. 

If not, you can Get Help & Support from within the app under the ☰ menu at top right. Then choose Ask a question. If the WattBot chat doesn’t help, just keep saying something (3 times maybe) and it’ll forward the message to the team for a personal response within a day or two.

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Hi @benkinsella,

Welcome to the community here. 

From what you’ve said, it sounds like you could take the message at face value. They are setting it up. Maybe keep an eye on it for a day or two and see if it changes/progresses. 

If not, you can Get Help & Support from within the app under the ☰ menu at top right. Then choose Ask a question. If the WattBot chat doesn’t help, just keep saying something (3 times maybe) and it’ll forward the message to the team for a personal response within a day or two.

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