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Updating your database

  • 27 June 2019
  • 5 replies
  • 367 views

Hi,

I've been trying to switch for weeks. Initially our property was wrongly registered as commercial but this has been changed on the national database. However, your online quoting system has not updated and I no longer seem to have the option to add electricity to my account.

Please can you help, otherwise I will have to use a different provider.

Regards
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Best answer by Jon1 27 June 2019, 18:50

Hi FamilyR.
Im not sure on what the timescale your issue has been ongoing. But i had to switch a commercial meter to residential before i could switch to PP. heres how it went.
Day 1 sse switched me to residential.
Day 17. I became a residential customer on database.
Day 28 i could switch to PP.
My point being when you change from commercial meter to residential its stil classed as a switch so it takes 17 days for the switch to happen and then you have to wait another 10 working days before your allowed to switch again.this may help explain the extensive delays.

Before the above clock started it took me 8 weeks to prove i was allowed to have a residential supply.
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5 replies

Userlevel 7
Badge +9
Hi Family R
When you post here you are talking to Pure Planet customers, not directly to Pure Planet. But many of those customers will have positive suggestions for you.
Have you tried reloading the app and beginning the switch process again? No guarantee of success but may be worth a try
Stephen
Userlevel 7
Badge +10
hi Family R
PP may need to tweak something at their end.
Assuming wattbot is working in your app, send a message with details headed by "message the team" and you should get a reply within 24 hrs. Post back if you can't do that?
Family R;32156:
Hi,

I've been trying to switch for weeks. Initially our property was wrongly registered as commercial but this has been changed on the national database. However, your online quoting system has not updated and I no longer seem to have the option to add electricity to my account.

Please can you help, otherwise I will have to use a different provider.

Regards
woz;32175:
hi Family R
PP may need to tweak something at their end.
Assuming wattbot is working in your app, send a message with details headed by "message the team" and you should get a reply within 24 hrs. Post back if you can't do that?


Thanks!
Userlevel 7
Badge +9
Hi FamilyR.
Im not sure on what the timescale your issue has been ongoing. But i had to switch a commercial meter to residential before i could switch to PP. heres how it went.
Day 1 sse switched me to residential.
Day 17. I became a residential customer on database.
Day 28 i could switch to PP.
My point being when you change from commercial meter to residential its stil classed as a switch so it takes 17 days for the switch to happen and then you have to wait another 10 working days before your allowed to switch again.this may help explain the extensive delays.

Before the above clock started it took me 8 weeks to prove i was allowed to have a residential supply.
Userlevel 7
Badge +10
Very helpful thanks, I didn't know that!
Jon1;32221:
Hi FamilyR.
Im not sure on what the timescale your issue has been ongoing. But i had to switch a commercial meter to residential before i could switch to PP. heres how it went.
Day 1 sse switched me to residential.
Day 17. I became a residential customer on database.
Day 28 i could switch to PP.
My point being when you change from commercial meter to residential its stil classed as a switch so it takes 17 days for the switch to happen and then you have to wait another 10 working days before your allowed to switch again.this may help explain the extensive delays.

Before the above clock started it took me 8 weeks to prove i was allowed to have a residential supply.

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