My time as a possible customer for Pure Planet lasted all of 3 days. Aparently my address isn't on the National Electricity Database so PP can't have me as a customer unless I start mithering my existing supplier for information.
The house has been here for 13 years and during that time we've switched electricity and gas suppliers 5 times. We've never had an issue before, it's just sailed straight through.
I wanted to give PP a chance, especially as they're a supplier of green energy but if they can't even find my address I can't really trust them to supply utilities.
Hope you all have better luck than I did.
Best answer by Marc
Thanks for the quick reply woz.
I've already sent PP photos of my meters and the last time they were changed was nearly two years ago when they went smart. My major concern is if PP have an out of date copy of the address database, what other sort of IT issues might they have storing customers' financial information?
Couple all that in with us never having problems switching before and the long list of customer contact issues mentioned on this forum and I get the feeling that I'd be better off with a more mainstream supplier.
Welcome to the community!
Nice one for posting and for getting stuck in.
The database we use is used by all energy suppliers. And only the current energy supplier can update it with new meter details.
It is possible that when your meters were changed two years ago they didn't update the database. That does happen, alas. If you ask your current supplier to check it out, and change it, we'll be able to take you on.
Happy to keep chatting here too of course!