So we are coming on supply in 3 day. We have been asked to provide opening meter readings. We have a two rate, single display meter which has two rates displayed; R1 and R2 - the issue I am having is that the app asks for two readings; a Day(N) and a Night(L) which seems to indicate (from your meter guides online and me exploring your common questions on the forum) that your app is assuming we have an Economy 7 meter, is that correct?.
Either way, we have no way of knowing which R reading corresponds to which requested reading on the app.
The only answer I have been able to find for this is a post from three years ago on this forum:
This post suggest recording the two readings at 10am then checking a few hours later to see which one has increased, thus demonstrating which is out day rate. I can then record those readings into the corresponding boxes on the app.
Just wanted to check:
- Is this what I should do?
- Why is the system assuming I have a meter I dont have?
- Why if this was an issue three years ago has there not been an option introduced to say ‘this is not my meter type’ or something to that effect?
As a side note, I have had to post here because the WattBot chat funtionality has failed to work for me - seems to be stuck in a limbo of not activating the auto responses or contacting the team at all. I will post seperatley about this issue.
Any help on these issues would be greatly appreciated!
Best answer by woz
It should work once you persist through bot replies
If you get a message back from the bot saying your message has been passed to the team then you’ll get a reply from the team, if you don’t get that message you won’t (get a reply). It sounds like wattbot was stuck for you (I suspect from
If you can’t get as far as getting that reply try typing message the team, if all else fails come back to the community.
Re your readings the higher of the two readings will with 99% certainty be your day reading (unless you only have electric heating on at night),
If you have to press a button on the meter to cycle through readings the first press gives you day, the second press night then it shows the sum of the two.