Since then I have heard nothing at all.
I have emailed pure planet but have had no reply so I am wondering what the hell is happening if anything?
Help and advice urgently needed before I try and switch to another company.
Best answer by woz
how did you do the switch?
If you went through a comparison website you still need to do the switch through the app on a smartphone or tablet.
Did you give banking details in the app?
My guess is you haven't switched or you would have had a welcome pack and the app would show you the progress. It takes 17 days to switch from when you instigate the switch in the app.