Best answer by Marc
Hi- just some feedback on the app. Please could it have more information or detail on the progress of a switch? I applied at the end of September and since then have had ‘we’re setting up your account’ .... but nothing else. I assume things are going ahead but I’ve no confirmation of that, I can’t contact anyone at Pure and my existing supplier (checked today) has no notification that I’m moving. All in all not the most informative of processes....
Welcome to the community!
Thanks for posting. And cheers guys
The app does show switch progress. It looks like this:
I've flagged this up with our Member services team.
Did you send us some photos of your meters? (They emailed you 23rd Sep asking for these)