Talk to custome services, a human person not a robot by telephone or by email direct to customer services . It is unacceptable that one cannot contact a living person to discus what it is what is requied, the nonsence of saving money by the method employed . To this end I have just cancelled with pure plent, pending,contact to discuss what is required with relevant details not muffed or spined in the best light. As to weather or not to proceed with a contract with pure planet
DO NOT SEND ME A NO REPLY EMAIL OR A TEXT . A no reply email or text is not acceptable as a one way comunication, shoul I recived any as a no reply will be canceled and the call number blcked
Best answer by Nataly
Just to let you know, I’ve removed any personal details from your post and edited any words alluding to profanity. This is a public forum so it’s best not to post any personal info on here.
You can get in touch with our Member Services team by selecting ‘get help and support’ > ‘ask a question’ in your account. You can also email the team at email@example.com, if you need. There’s more info about getting in touch and managing your account in our FAQs too which may help further.
This is the Community, an online forum where Members chat about energy and also offer each other plenty of help and advice. If you let us know what you’d like help with we may be able to help point you in the right direction and if it’s account-specific, you can get in touch using the info above. I really hope that helps!