We purchased a property that is supplied by pure planet, we want to stay with them so signed up online choosing a tarrif and filling out my DD details and meter readings (this was 11th December) but we still havent heard anything at all about the account being setup?
When I log in to the website or the app it just shows me the “switch to us” screen where I have to start the whole process again..
Any ideas anyone?
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
Heres a link which explains the process when you move into a property supplied by PP:
Have a read through and check of you followed the instructions, or at which point you got to.
Did you receive the letter?
Did you use the one off code?
If not did you give through the instructions , steps 1 to 4? And did you receive your welcome pack?