Hi have you received my instruction to switch. I can find no information about my switch, there has been no confirmation email. But on my account the only thing I can do is cancel a switch which suggests I am in the process of switching.I don’t know what is happening and am desperate to leave Scottish Power who are constantly blocking my switch because their computer systems are wrong. I think I requested a switch last Monday, 28th September but have heard nothing. Can you please clarify?
Best answer by stephenrand
Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to their customers - who don't have access to your account.
The explanation may lie with Scottish Power, if they are blocking your switch. Have you contacted them since 28 September? Others may come back with other thoughts.
Hope you can get it sorted soon
PS You get an email with a welcome pack when your switch has started. Here's part of an FAQ on the topic
My switch has been blocked - what do I do?
If your current energy supplier is blocking your switch to us, we’ll cancel your switch and send you an email to let you know.
Since they’re unable to tell us the reason for the block, we recommend you contact them as soon as possible to find out what’s going on.
Once you’ve resolved the problem with your current supplier, you can get a new quote and start a new switch to Pure Planet.