I sent my energy readings to my old supplier thinking I had switched successfully.
Last night I had a meter reading request from the old supplier, emailed them that I had switched and they say they know nothing about it and I am still their customer so I am now paying two suppliers. I was advised Pure Planet is part of the switching service and didn't think this could happen. Help! Thanks.
Best answer by colin
Received the below from my 'previous' energy supplier today;
"After inspecting the National Database records, we can confirm that we are still your electricity supplier.
Please contact the supplier to whom you wish to transfer your electricity supply and check what is causing the delay for your switch and why they still have not applied for the transfer of supply.
If you would like any further assistance, please do not hesitate to contact us. Our friendly and helpful support team are available on 0800 6444 451 from 8am until 8pm Monday to Friday excluding bank holidays and from 9am until 4pm on Saturdays. "