I've switched suppliers as of the 4th of this month and I'm now supplied by another company.
Leading up to the switch, the app no longer showed gas history or usage although electric was viewable. Once the switch finalised the app no longer recognises my account. I can not log in to view final payment or history of account.
I've never been able to find my account number for Pure Planet. I have no access to my account which still has negative balance.
I have cancelled my direct debit. This is in no way a refusal to pay my bill, but I'd like to know what it is first. I had set my DD payment date to the 20th of the month. This should give us plenty of time to resolve my concerns.
I'll try this approach to contact first and see how we go.
Best regards Stuart
Best answer by woz
you can make a one-off payment HERE, it probably would have been easier to leave the dd in place though.
Hello.
I've switched suppliers as of the 4th of this month and I'm now supplied by another company.
Leading up to the switch, the app no longer showed gas history or usage although electric was viewable. Once the switch finalised the app no longer recognises my account. I can not log in to view final payment or history of account.
I've never been able to find my account number for Pure Planet. I have no access to my account which still has negative balance.
I have cancelled my direct debit. This is in no way a refusal to pay my bill, but I'd like to know what it is first. I had set my DD payment date to the 20th of the month. This should give us plenty of time to resolve my concerns.
I'll try this approach to contact first and see how we go.
Best regards Stuart