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Switching from Pure Planet in a new house

  • 5 August 2020
  • 2 replies
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Hi,

I've just moved into a new house (rented) and set up a switch to a new provider. From a search online I believe that PurePlanet are the existing provider at the property although there were no 'joining/registering' letters.

My switch is due to be complete between August 15th-20th so my question is, how do I pay for the energy usage between my move in date (02/08 - for which I have meter readings) and my switch date in a couple of weeks?

I don't particularly want to initiate a complete 'registration & switch' as offered on the Pureplanet website, because I don't want that to disrupt my ongoing switch away from PP.

​​​​​​Thanks, Chris

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Best answer by Angelabikerbabe 5 August 2020, 11:45

hi Chris

Your talking to fellow PP customers on this forum. But we will try to help, where we can.

First of all make sure you have taken a nite of your meter readings when you moved in, photos are good too.

PP will contact you , as you are now a deemed customer, until your switch happens with your new supplier. 

They should send you a bill from when you moved in to when you switch to your new supplier.

Here is a link which may help:

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

And here's a link how to make a one off payment:

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317#ckb_start

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hi Chris

Your talking to fellow PP customers on this forum. But we will try to help, where we can.

First of all make sure you have taken a nite of your meter readings when you moved in, photos are good too.

PP will contact you , as you are now a deemed customer, until your switch happens with your new supplier. 

They should send you a bill from when you moved in to when you switch to your new supplier.

Here is a link which may help:

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

And here's a link how to make a one off payment:

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317#ckb_start

I want to leave pure planet and I just cant het any sense our of them! They refuse my switch to my new supplier despite me registering with them and paying. Desperately want to leave this company now! Let me go! Gas was switched but not electric and it's impossible to get it sorted!!!!!

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