My first DD payment is on 03/05/2021. Do you provide dual fuel on the same day? Also do you deal with our current provider regarding switching? According to the current provider our fixed tariff ends 14/05/2021. I really don’t want a double pay,ments in one month. Please explain.
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
If PP are taking your 1st DD on 03/05/21, then that is your switch day and that is when PP starts supplying you.
PP deal with the switching process, you only have to give your opening readings and photos of the meters, PP will send you an email asking for these.
A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier.
Because it takes this long, sometimes you end up paying 1 DD to PP and 1 DD to your old supplier. (But,.you are not paying for the same energy twice.)
Once the switch has completed, and if you are in credit with your previous supplier, they will issue your final bill, they will refund you. (Or if you owe them, they'll take a final payment)
Don't cancel your DD, because they won't be able to refund you then.