Hi. I switched to pure planet dirext debit payments on the 8th from utilita pre payment. Since then elextric appears to be working correctly but the gas is still using credit and when this credit ran out i had to enable emergency credit. Im ginna run out if emergency credit and have no gas supply when i have small children in the house. I tried contacting utilita but they say its my current suppliers issue. I cant top up with utilita so the supply is gonna stop.
The gas with pure planet is monthly bill which they have already taken. I contacted them but no response and this is an emergency. I am looking at complaint optiins through citizens advice and ombudsman
Please help asap we are desperate
Best answer by Marc
Welcome to the community!
Alexa from our Member services team has picked it up. Don’t worry, she’ll sort it for you. (I suspect we’ll need your previous supplier to change it to a credit meter)
Thanks for flagging this @stephenrand