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Switched my new home - refund of exit fees

  • 12 November 2020
  • 4 replies
  • 103 views

Hello,

 

I have recently moved home and closed my PP account at my old property. At the time I received an email telling me that if I switch my new property to PP within 3 months I will receive a refund of the PP exit fees and a £25 reward for switching.

The instructions in the email:

 

I have now started the switch and received my welcome pack email but the WattBot doesn't recognise my input when I try to follow steps 3 and 4 above. 

Do I need to do anything else or will the fees be refunded automatically?

 

Thanks.

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Best answer by Marc 26 November 2020, 15:28

Ah right, that explains it @tom0452 

We’d need to wait until the supply begins at the new property before sending the reward. 

Hope the move went well! :thumbsup:

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Userlevel 7
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Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. 

You need to send your message to the team directly via Wattbot.

if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',

Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'

You can then type in your message (and any photos), then send it

please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.

Hey @tom0452 

Just wanted to check if this is sorted? Have you had your third statement in the new home?

Hi,

No, my switch is not due to complete until 28 November.

Ah right, that explains it @tom0452 

We’d need to wait until the supply begins at the new property before sending the reward. 

Hope the move went well! :thumbsup:

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