Please can someone get in touch, We have not been sent a switching pack or a Bill or anything.
Where do I email to get in touch?
Best answer by stephenrand
Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they often prove to be a helpful bunch!
If your switch is underway, you get asked to validate your email address and then you receive a welcome pack by email. If that hasn't happened (check your spam filter) then it's unlikely your switch has started.
Here's the FAQ explaining how the process should work:
And this one explains about joining from a price comparison website