Hi there, I started a switch to Pure Planet on the 19th July, I receives a welcome pck downloaded the app and verified my email etc. Today when I checked the app, all details have gone and it is asking me to statrt a quote to join PP. Can anyone explain this. Thanks. Allan
Best answer by woz
it’s possible either your current supplier has objected or there is a problem with your meter numbers, but those are guesses. Have you checked your emails?
Use help>ask a q (wattbot) to ask customer services.