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Switch problem

  • 4 September 2019
  • 8 replies
  • 677 views

We started the process to switch to pureplanet and then we got told we couldn’t switch as we had started to switch to a different provider TOTO. We were originally going to switch to TOTO with lookaftermybills.com but this was cancelled and the account with lookaftermybills.com was also cancelled. We have never been with TOTO so please can you work out how to switch us to Pureplanet as originally requested on the 6th sept. Thank you
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Best answer by woz 5 September 2019, 13:05

hi Jodie
I'm not sure PP can apply on your behalf, what's that famous quote Once is happenstance. Twice is coincidence. (Three times is enemy action.)
My thought are that SSE are at fault because a switch can't stop itself, it may be worth one more try before a headscratching session. They MUST at least have a record that a switch was requested, did they have that? Also are both fuels with SSE?
Jodiebryan;36933:
@Marc I have just spoken to SSE and there is nothing on our account to stop the switch. Please can the team try again. Thanks, Jodie
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8 replies

Jodiebryan;36836:
We started the process to switch to pureplanet and then we got told we couldn’t switch as we had started to switch to a different provider TOTO. We were originally going to switch to TOTO with lookaftermybills.com but this was cancelled and the account with lookaftermybills.com was also cancelled. We have never been with TOTO so please can you work out how to switch us to Pureplanet as originally requested on the 6th sept. Thank you


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Jodiebryan;36836:
We started the process to switch to pureplanet and then we got told we couldn’t switch as we had started to switch to a different provider TOTO. We were originally going to switch to TOTO with lookaftermybills.com but this was cancelled and the account with lookaftermybills.com was also cancelled. We have never been with TOTO so please can you work out how to switch us to Pureplanet as originally requested on the 6th sept. Thank you


Hi @Jodiebryan
Welcome to the community!
Thanks for posting. 🆙
Have you tried to switch to PP again?
@Marc, yes I have today tried and looked to go through ok but I haven’t got a new email saying anything and my app hasn’t got the days to switch countdown on it anymore.
Jodiebryan;36875:
@Marc, yes I have today tried and looked to go through ok but I haven’t got a new email saying anything and my app hasn’t got the days to switch countdown on it anymore.


Hi @Jodiebryan
I've checked this out with our Member services team.
It looks like you're with SSE.
Could you contact them and see if there's any reason they might block you from switching?
@Marc I have just spoken to SSE and there is nothing on our account to stop the switch. Please can the team try again. Thanks, Jodie
Userlevel 7
Badge +10
hi Jodie
I'm not sure PP can apply on your behalf, what's that famous quote Once is happenstance. Twice is coincidence. (Three times is enemy action.)
My thought are that SSE are at fault because a switch can't stop itself, it may be worth one more try before a headscratching session. They MUST at least have a record that a switch was requested, did they have that? Also are both fuels with SSE?
Jodiebryan;36933:
@Marc I have just spoken to SSE and there is nothing on our account to stop the switch. Please can the team try again. Thanks, Jodie
@Marc, they said a switch had been requested and then cancelled. So no switch is currently active. Yes both of our utilities are with SSE at the moment. Thank you
Userlevel 7
Badge +10
hi jodie
​Did they say who cancelled it?
Are you now able to re-apply?
If not it will reset but do you have another email address you could use?
Jodiebryan;36945:
@Marc, they said a switch had been requested and then cancelled. So no switch is currently active. Yes both of our utilities are with SSE at the moment. Thank you

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