Best answer by woz
I'm not sure PP can apply on your behalf, what's that famous quote Once is happenstance. Twice is coincidence. (Three times is enemy action.)
My thought are that SSE are at fault because a switch can't stop itself, it may be worth one more try before a headscratching session. They MUST at least have a record that a switch was requested, did they have that? Also are both fuels with SSE?
@MarcI have just spoken to SSE and there is nothing on our account to stop the switch. Please can the team try again. Thanks, Jodie