I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’s happening.
Best answer by Nataly
Hi John and welcome to the Community!
Thanks for the feedback, we’re aware of the confusion this can cause - we’ve worked on a fix to prevent this from happening in future, which we’re planning to put in place next week
What causes this is when we receive an objection from your supplier for one fuel, it can take about 2 days for the other fuel’s status to update in the industry.
If you’ve received an email to let you know about an objection, definitely follow the advice in that email! Your switch will have been stopped. It’s best to get in touch with your current supplier to resolve the objection, you can then restart your switch to Pure Planet.
Hope that helps