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Question

Switch not progressing

  • 5 January 2021
  • 4 replies
  • 32 views
B

Hi, 

I started my switch in October 2020, but it still says ‘account being set up’ why is this? and how long will it take?

4 replies

25 quid

Hi @benb2021,

Welcome to the community. Sounds like something’s gone wrong. Have a check of this other thread for ideas: 

If you’ve not got and responded to a welcome email that might be where it stalled…

Give us more details to see if we can help. More ideas here:

 

❆  ☞  ☃︎
woz
Userlevel 7
Badge +10

@benb2021 

There isn’t much background in your post so it’s hard to advise…

for starters:

Are PP taking the direct debit? 

Have you been able to submit any readings?

Have you been asked for readings?

Have you had any emails? (check spam etc.)

Marc
Rank

Hey @benb2021 I’ve just replied to your DM! Our Member services team emailed you in October last year asking for more info. Electricity meter number doesn’t look correct.

25 quid

I love a happy explanation.

❆  ☞  ☃︎

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