I’m thoroughly confused. On 16 December I applied to switch. I just looked back in my emails as realised I haven’t heard anything of any progress, and I see that I had an email to get another quote, which I'm not sure if I clicked through from or not at the time. I clicked through and it doesn’t show me the tariff I originally came through on.
I have also just downloaded the app. It shows me a button that says “switch” and if I click it goes to a page that says “Cally38’s switch” with a list of sections (your quote, about you etc) showing as completed, but then whatever I click the page doesn’t load so i can’t actually see anything so am still none the wiser on what the status is.
I expected to be able to speak to someone on web chat in the app, but it just gave me an option to click to “message the team” and now they will reply in three working days, which seems rather a long time. Is this representative of all PP customer service?
Best answer by Marc
The team tell me you’ve not selected a quote.
Click edit next to the quote, and then select the quote.
[updated post as original reply was incorrect!]
Becca from our team is going to send you a new message too