- Asked Pureplanet if i could switch as my meters (http://www.securemeters.com/index.php/products/residential/utility-retailers/smart-metering-gas/liberty-eg4v-10/ and http://www.securemeters.com/index.php/products/smart-meter/liberty-100/) can be set on both Prepaid and Credit mode.
- I got the thumbs up from Marc as he said Pureplanet would've taken care of everything
- Started my switching request on the app
- Been told by Joe and Andy that my switch had to be stopped because i should've hasked Utilita to switch my meters to credit mode before the actual switch because it's already happened that during the switch the meters stayed on prepaid and switched off once they ran out of credit.
Alright so just got off the phone with Utilita and they said that they CAN'T switch meters to credit until you begin a request to switch to another provider.
WHEN you (the new provider) request the switch they WILL change the meters from prepaid to credit (i think if you ask them to do so during the switch).
So, where do we go from here ?
Best answer by Bodhi
Of course you can switch!
Request the switch to us through the app. Once that goes through, on the day that you switch to us, Utilita should change your meters to credit. ????