can I send it to you now to link to my application?
Best answer by Gwyndy
Welcome to the community, forgive me if what I'm about to post appears to be 'baby steps.'
I normally log into Pure Planet via https://purepla.net; if you are not logged in, you see this:
If you are logged in, you see this:
If you are not logged in, you click 'log in' are presented with this:
Followed by a message after you enter your email address of:
Lets verify your email
We've just sent an email to ......
On this device, tap the link in the email.
Didn't get your email? Check your promotions or junk folder. If you don't see it, tap here to resend.
When you come back from the link, If you have now successfully logged in, you should then see this:
If you are logged in, and you click on the three bars top right, you should see two groups of 'options' the top of the second group is 'Get Help and Support'.
Select that and you will be presented with this screen:
If you select the first option 'WattBot' aka 'Ask a Question' and type in 'Message the Team' it will ask you a few questions, and a member of the team will get back to you, normally within 2 working days.
Are either of you seeing any, or all, of those screens?
What happens when you follow the steps I've directed?
It's possible that you don't have access to the account screen until the transfer to Pure Planet has gone through?
If that is the case, all I can suggest is that you either Direct Message,