I am a bit concerned because the app has been telling me for two months that it is ‘setting up my account’. I set up a direct debit but the money hasn’t started coming out of my account so I am not sure how my bills are being paid and I don’t want to be charged for not paying them. Does anyone have any suggestions?
Best answer by Gwyndy
If I had to hazard a guess, and it would be only a guess, something has gone wrong with the switch.
If that is the case, I would assume your existing supplier is still supplying and charging you for your electricity/gas.
The best thing I could suggest would be to use the WattBot in the app to 'Message the Team' - and ask if the can update on the situation.