Best answer by Toby
Hi @HST43179 ,
I completely appreciate that you only have one meter, but on our system it shows to have 2 different supplies going to it (I can send you this info via a direct message if you wish?). As we're still starting out and growing as a company, we are still working on being able to incorporate more and more kinds of meter.
Unfortunately, we cannot bring your meter onto our supply on a technical level just yet. It may look and behave like an ordinary meter to you, but it behaves in a slightly different way from an energy supplier's point of view. Other companies may have no issue as they have created a method for supplying it. We're still working on doing this for meters such as yours, as we want to make sure any and all members can join us. I fully appreciate that this is not ideal for you right now and I'm sorry about that. We're working hard to incorporate more kinds of meters.
View original
I completely appreciate that you only have one meter, but on our system it shows to have 2 different supplies going to it (I can send you this info via a direct message if you wish?). As we're still starting out and growing as a company, we are still working on being able to incorporate more and more kinds of meter.
Unfortunately, we cannot bring your meter onto our supply on a technical level just yet. It may look and behave like an ordinary meter to you, but it behaves in a slightly different way from an energy supplier's point of view. Other companies may have no issue as they have created a method for supplying it. We're still working on doing this for meters such as yours, as we want to make sure any and all members can join us. I fully appreciate that this is not ideal for you right now and I'm sorry about that. We're working hard to incorporate more kinds of meters.