Hi I’ve recently moved into a house supplied by pure planet and not received my welcome pack and my app account still says it’s being set up this is over a week ago is this normal?
can’t do anything in the app other than go on community.
thanks for any help
ps it’s not in spam folder
Best answer by woz
Use help and support>ask a question (wattbot) to send a message to the team (type message the team first then your message) - persist through bot replies until it says message sent - human replies in 2-3 days, someone will check out what’s going on with your account.