Pure Planet £25 Amazon voucher referrals


Hi I have recommended a friend but didn't understand the recommend a friend link so we both could get the Amazon voucher..is it to late or is there anyways to reclaim it?

115 replies

I feel your pain @Irina96. So much so that’s my name here.
Did you use the special phrase “message the team” when talking to Wattbot? That should mean a human will see your message and reply within a couple of days. Additionally, could you say what you see behind the Refer friends moon on the front page of the app? Check the Score card and tell us what you see...
Marc;14578:
Are you enjoying saving money on clean energy with Pure Planet? You can invite others to join PP and both of you will earn £25.

On the homepage of your account, tap on the 'Refer friends earn £25' moon, or choose 'Refer friends' from the main menu.

This opens a page which will allow you to share or copy your unique sharing code. You can send this to friends and family by email, SMS (text message), Facebook, Twitter and WhatsApp.

If they switch, we’ll know it’s you who introduced them. And we’ll give you both £25 once they're on supply with us.

It’s not just the money they save or the rewards you both earn. There’s another really big difference this small step makes - every switch to Pure Planet saves on average 4 tonnes of CO2 from entering the atmosphere every year.:raisinghands:

3183


You can introduce as many friends as you like (please do!) and about two days after the friend switches their energy to Pure Planet, you’ll both earn a reward.

After the new member has finished their switch and we’ve collected the first payment, you'll be sent an email with the option to "get my reward". Just tap that and enter the email address or mobile number you'd like the reward to be sent to.

You can keep track of your rewards through our app or at purepla.net. There are some rules - the most important being to only introduce people you know. Please don’t share your code in a way that others might see as ‘spam’ or ‘junk mail’.

I was referred by a friend but I’ve not received my reward

Remember that your "get my reward" option is emailed to you up to two days after your switch date - that’s two days after the day you come on supply with Pure Planet.

If you don’t receive the email, open WattBot in your account, and type 'Where is my voucher'. Watt will take some info from you - your friend's name and address, and your friend's unique referral code. This info will then be handed to our team to check out.

Any questions? Let's chat about them in the replies. :up:

Update 27th November 2019

We're very happy to announce today new ways to redeem your rewards for referring family and friends to Pure Planet.
This includes donating to charities.
Check it out here.


Hi,its anyone who can advice me hiw to get my voucher?I’m with Pure Planet since october,and i still wait for my voucher.
i try to speak with someone,but always i speak with that robot and he says,i will receive an email in next days.
its anyone who can help me with a phone number,email ..or answer???
​​​​​​​thanks
Hi all
We're very happy to announce today new ways to redeem your rewards for referring family and friends to Pure Planet.
This includes donating to charities.
Check it out here.
Userlevel 7
Badge +9
PhilD62;43294:
I referred my mum back in July and she made the switch however neither of us have been sent the Amazon voucher.
We have both been on Wattbot to ask you to look into it (well over a week ago) and again neither of us has yet had a reply.
We have searched our emails for 'PurePlanet' in case we missed the original email with the voucher but the only emails that come up are the reminders to do meter readings and monthly statements.
​​​​​​​


​​​​​​​Does this post (read right through!) offer a way forward? It's got specific advice about how to use Wattbot. When you tried that before, did you put 'message the team'in the question box?

https://community.purepla.net/content/273-How-to-refer-a-friend-to-Pure-Planet#ckb_start

​​​​​​​Stephen
Userlevel 7
Badge +11
hi phil
did you type where is my amazon voucher and follow the subsequent prompts?
If so be patient.
I referred my mum back in July and she made the switch however neither of us have been sent the Amazon voucher.
We have both been on Wattbot to ask you to look into it (well over a week ago) and again neither of us has yet had a reply.
We have searched our emails for 'PurePlanet' in case we missed the original email with the voucher but the only emails that come up are the reminders to do meter readings and monthly statements.
​​​​​​​
Duppy;36323:
Hi Marc

While the team are working on the alternatives to Amazon vouchers, I think you should also consider a qualifying period before the rewards are given. At the moment with no exit fee, there is nothing to stop people switching away again as soon as they receive their rewards

Thanks for that suggestion @Duppy
Yep it's something we're looking at. For instance if we decide to offer credit to accounts that would also be more interesting to people who plan to stick around 🆙
Userlevel 7
Badge +8
Hi Marc

While the team are working on the alternatives to Amazon vouchers, I think you should also consider a qualifying period before the rewards are given. At the moment with no exit fee, there is nothing to stop people switching away again as soon as they receive their rewards
Thanks to everyone who's been giving us feedback on our 'refer a friend' rewards.
We've now taken a pretty big step towards offering alternatives to Amazon vouchers. In our latest app release we've replaced our rewards 'platform' which will (very soon!) give us more options.
Keep the suggestions and feedback coming! It's much appreciated. :foldedhands:
Great, @Marc, thank you!
Good morning @milaia
There's no expiry on the referral codes.
I've asked our Member services team to look into this, and they can see a referral which was redeemed in December.
If it's your friend who's not had a £25 voucher through then he should message our Member services team via WattBot - sending them his unique code and the name of the person he referred (ie you!) and they'll be able to look into it for him.
milaia;26499:
Yes, @Marc @Jenam93
he shared the link wih me, that's how I started my first quote.
However, it did take me a few months to actually finish the switch (as I was travelling) so I am not sure if it is still trackable


That's interesting @milaia
I'll be honest I don't know the answer off the top of my head 😕
But I'll find out for you! Roughly how much time elapsed between the referral and you completing the switch?
Userlevel 5
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It is easiest for your friend to check in his app. Select the Refer Friends.... planet, choose Check Status and then scroll down where it gives history of who he referred and whether successful, pending or unsuccessful.

However you should also get £25 voucher on sign up via a referral.....so did you get yours?
Yes, @Marc @Jenam93
he shared the link wih me, that's how I started my first quote.
However, it did take me a few months to actually finish the switch (as I was travelling) so I am not sure if it is still trackable
Hi @milaia
Welcome to the community!
Did the reply from @Jenam93 help?
You'll need to have followed via a referral code from your friend 🆙
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Did he recommend you as in literally telling you to go to Pure Planet? In which case that is not enough to gain the reward.

Or did he Refer you? Meaning he sent something to you which contained a link that you clicked to follow and sign up for PP? If this way then yes there should be the referral paid but both of you should be able to check using the App and the Refer Friends planet.
Anyone?
Hi, a friend recommended me Pure Planet and I'd like to make sure he gets his reward. It took me a few months to complete the swicth process, as we were away travelling, but I think it would be fair to him 🙂
Userlevel 7
Badge +11
hi sha86zad
try either clearing your cookie cache or opening the link in an incognito (private) page.
can you report back?
sha86zad;24873:
Hi,
Everytime I click on the refer friends button on my app it opens a blank web page. I have cleared my history and tried copying the link and re-open it but nothing seems to work. Any advice would be appreciate on what to do? Thank you
Shaz
Hi,
Everytime I click on the refer friends button on my app it opens a blank web page. I have cleared my history and tried copying the link and re-open it but nothing seems to work. Any advice would be appreciate on what to do? Thank you
Shaz
Userlevel 5
Badge
Got 2 vouchers today, one for joining myself and another for referring a friend who also joined 🆙
Yes I did receive mine after a month after my friend joined
I also have the Same issue
How to go forward?
Badge +3
I'm all positive at the moment but just received my voucher for referring mum! Brilliant
Hi @Nufin
Welcome to the community!
The voucher email may have gone into your spam/junk folder.
I've flagged this with our team and it looks like the voucher was sent late October.
If you can't find it, DM me some details (the person who referred you and their unique referral code) 🆙

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