I have just moved into a new house that's energy provider is Pure Planet. When I went to set up an account with them however it says it will take 17 days to switch but I dont understand why there will be a switch as Pure planet is the current provider. I only want to set up this account so I can switch to a different energy provider and need to do so as soon as possible. Can someone please help.
Best answer by woz
It’s ofgem regulation, when you moved in you are then a deemed customer whoever the supplier.
Quite reasonably the deemed provider want to be sure who you are and that you’ll pay and there has to be a mandatory cooling off period
That’s how it works with every provider, to safeguard both the customers and the providers.
I don’t really understand your concern, there can be almost no financial downside (there may even be an upside) over the 17 days as you will only pay PP or whoever the provider is for the time you’re responsible for the energy at the property and the energy you use (and your new supplier may or may not be more expensive).
Ofgem set the rules here, not PP.