Best answer by Marc
Hi Marc. I seem to be having problems in contacting someone at pure planet. I have already wrote to you asking how to get in touch.. But at this moment i am unable to get in to my community account. I had an account with ovo, then went over to pure planet. I have since found out. months down the line. Ovo still owe me some money but they are waiting for the last reading from pure planet. But i have been sending meter readings to pure planet and they have been taking £81.00 a month of me since September/October time last year or sooner can not remember . Help what can i do.
Welcome to the community!
(FYI I've moved your post to a new threa).
I can see that you've been able to access the community to post here. What is the issue about your community account?
Re OVO. Have you been in touch with our Member services team about this? It takes up to six weeks for opening readings to be verified and sent to both your new supplier (us) and your old supplier. Unless we've raised a reading dispute on your behalf.