I have just switched to Pure Planet and I am trying to refund my last payment made to Octopus as I have currently paid 2 energy bills (one for Octopus and another one for Pure Planet). However, it seems Octopus is waiting the final reading related to electricity only as gas reading has been submitted.
Quick question, why only the gas reading was submitted? What about the electricity reading?
I am trying to close this issue since 21st October 2020 but Octopus is always stating they are waiting for Pure Planet to provide the reading?
Please can you let me know when the reading will be sent to Octopus so I can close this issue?
Best answer by woz
it can take up to 6 weeks for the previous supplier to produce a final bill during which time they will continue to charge you, you should contact them and ask them if they can reduce the DD until the final bill is produced, patience is required. The readings are verified by a 3rd party it takes time.