I just moved into a new home supplied by Pure Planet and I need some assistance with reading my smart meter. Not being very tech savvy I am having difficulties viewing my account details on-line and on the app. Would really appreciate some guidance as to where I can submit my readings on-line and view my energy usage/statements.
Best answer by woz
hi Kiros and welcome to the community!
All the help you need is in the community and in the faq but to help we need to know where you’re starting from..
Have you joined Pure Planet and set up your direct debit?
Have you downloaded the app on a phone or tablet and managed to log in?
Have you visited purepla.net and managed to log in?
or do you need help with any of the above?
Reading your meter is easy, but it does depend on the meter, if it’s a smart meter it’s usually as simple as waking it up by pressing a button, and reading the screen, the usual button is 9 on the keypad or A, you can’t do any harm by having a press, have a go and post back?
Once you are logged in to the app or online entering your readings is easy, just go to the drop down menu and click on send a meter reading
here is what the menu looks like
Please post back if you need more help.