I moved out of my property 6 months ago and only managed to rent it out recently. May I know which date shall I use to cancel my PP account? The date the tenants move in or the date I actually moved out?
Best answer by woz
The answer is when you were no longer responsible for paying for the energy, that will be when your tenants moved in, if not and someone else was responsible you should have filled the moving out section of your account then.
I don’t know what recently means but you should do it immediately and before you do send a message to the team with the relevant dates. (use help and support, wattbot) If you are not using the app you should do it will enable further communication if you move out you’ll lose wattbot online but not in the app.