purepla.net purepla.net
Solved

Moving into my first home

W

I am due to move into my first home on the 1st August. When do I need to start my switch with you? Now? Or the 1st August?

 

Also, do I need to contact the current supplier that the previous tenant is using?

icon

Best answer by Angelabikerbabe 22 July 2020, 15:53

Hi

You can start the switch now, if you wish. As it takes 17 days to complete the switch, you should be moved in by then .

You will still need to pay the current supplier from when you move in until you come on supply with PP. 

Personally, I would wait till you move in, just incase something unexpected happens which affects your moving in .

Heres a link for you to have a look at:

https://community.purepla.net/switching-supplier-30/joining-pure-planet-10297

Make sure you take readings on the 1st day you move in, so you only pay the old supplier for what you have used.

The old supplier will contact you with regards to any outstanding payment due. 

Hope this helps 

View original

20 replies

Angelabikerbabe
Userlevel 7
Badge +8

Hi, are you already with PP in your current house?

W

Hi, are you already with PP in your current house?

Hi, I'm living with my parents and will be moving out so need to start a fresh rather than a switch as such. 

Angelabikerbabe
Userlevel 7
Badge +8

Hi

You can start the switch now, if you wish. As it takes 17 days to complete the switch, you should be moved in by then .

You will still need to pay the current supplier from when you move in until you come on supply with PP. 

Personally, I would wait till you move in, just incase something unexpected happens which affects your moving in .

Heres a link for you to have a look at:

https://community.purepla.net/switching-supplier-30/joining-pure-planet-10297

Make sure you take readings on the 1st day you move in, so you only pay the old supplier for what you have used.

The old supplier will contact you with regards to any outstanding payment due. 

Hope this helps 

M

Hi I'm moving home 05/01 /2021 ?

 

 

Gwyndy

Hi I'm moving home 05/01 /2021 ?

Hi @Muhammad imran 

Whether this is a question, or a statement, there’s no point telling us in the community

As @Nataly  pointed out to you on 2nd November 2020:
 

​
Hi @Muhammad imran 

The Community is separate to your energy account - to enter your meter readings, please head to your Pure Planet app, or log in at purepla.net, and select ‘send a meter reading’. 

Posting your readings on the Community won’t add them to your account. 

I’ve also replied to your direct message with your readings about this 

We also have more info on how to send your readings in our FAQs which may help  .

​


You need to use the app, or log in at purepla.net, and inform Pure Planet.


There is a guide explaining how to do that here: 
Moving out - what do I do? | Community (purepla.net)

Kindest Regards

Gwyndy

I'm not a Pure Planet Staff Member, just a customer, like 99.99% of the other people in this community. Any advice provided is based upon answers previously supplied - either by myself, other customers, or Pure Planet Staff (aka @Marc and @Nataly).
M

My electric meters readings 

 

M

My gas meters readings? Hi my last meters readings I'm moving home 03 January 2021?

 

M

Your ap no warking in my phone?

M

 

woz
Userlevel 7
Badge +10

hi @Muhammad imran 

Happy New Year.

Try again later and if you were on wi-fi try cellular. 

Post back if you still have difficulty?

M

Same problem hi is no warking 

M

Hi I'm moving home 05/01/2021?

 

Angelabikerbabe
Userlevel 7
Badge +8

Hi I'm moving home 05/01/2021?

 

Are you still having difficulty stating you're moving on the app? 

woz
Userlevel 7
Badge +10

@Muhammad imran

Take photos of the meter readings before you leave.

Wait until tomorrow to see if the server error disappears?

Please try logging in at purepla.net and see if you can use the move out section?

Are you able to use help and support in the app men and send a message?

Please post back.if you are still having difficulty.

M

Hi same problem?

Bev
Userlevel 7
Badge +9

I did get server error all morning today but that was just to get into the community itself.

Enjoy the simple things in life
M

Hi he is my last meter reding 

I'm moved in today?

woz
Userlevel 7
Badge +10

@Muhammad imran 

I’ve flagged your posts to admin, hopefully they will reach out to you.

Nataly
Rank

Thanks @woz - @Muhammad imran Tyler from the Member Services team has let me know he received your info and has sent an email to explain your account’s move out details :slight_smile:

woz
Userlevel 7
Badge +10

@Muhammad imran 

You do know that you will now be a customer of whoever supplies your new property? 

Pure Planet won’t move with you. If you want to stay with PP you’ll need to switch in.

Reply