We moved in on friday 8th and I set up an account with Pure planet. The app is still saying we are setting up your account. How long does it take for the account to be set up?
Best answer by Nataly
Hey 
Spot on advice that it can take a few days for the Member Services team to get everything up and running - just wanted to also reassure you that your account will absolutely be set up to start from the day you moved in 
Nice one 
, You don't mention if the property was previously supplied by Pure Planet if it was, it's only 3 ( working ) days since setting up, It probably takes longer than that to set up bank accounts, credit checks etc, so I would advise waiting a bit longer.
If the property wasn't supplied by PP it normally takes 17 days for the switch to complete, provided there are no issues.
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+8
Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can
Can you have a look at this link and let us know if you have completed all the steps or at which point of setting you got to:
Yes it was supplied by them. Ill leave it a little longer, thanks
Hey
Spot on advice that it can take a few days for the Member Services team to get everything up and running - just wanted to also reassure you that your account will absolutely be set up to start from the day you moved in
Nice one
Yes I have followed all the steps. Just wondered others experiences as there is no customer service number and don’t know how to contact someone for help.
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