I moved home a week ago. I followed the steps on the Pure Planet app to do this and the app now says my account is being closed. I've since had an email saying that my direct debit amount is being altered and another.one today saying Pure Planet had heard new suppliers were taking over (at my old address). The app still says my account is being closed. Just want a final bill and to reapply at my new address. How long should this process take?
Best answer by Angelabikerbabe
So you've done the steps in the following faq?:
Not sure how long the process takes . But when you've moved into your new home, you become a 'deemed customer ' of the supplier who supplies that property, until you initiate a switch to PP.