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Moved into property supplied by pure planet but not recognised

  • 24 September 2020
  • 4 replies
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We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account.

 

Any thoughts?

Thanks

 

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Best answer by Mavis1 24 September 2020, 16:39

Hello and welcome.

Fear not this is quite normal, its all to do with the 14 day cooling off period, and weirdly its still called a switch even when the property is already supplied by PP. Thats the rules suppliers all have to follow. 

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Userlevel 7
Badge +9

Hello and welcome.

Fear not this is quite normal, its all to do with the 14 day cooling off period, and weirdly its still called a switch even when the property is already supplied by PP. Thats the rules suppliers all have to follow. 

Userlevel 1

In fact, it is a switch, but a switch of customer rather than supplier. Perhaps that’s right. A switch is either a change of supplier, OR a change of customer, at a particular property?

Userlevel 7
Badge +9

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

This might help?

Userlevel 7
Badge +10

In fact, it is a switch, but a switch of customer rather than supplier. Perhaps that’s right. A switch is either a change of supplier, OR a change of customer, at a particular property?

@Hezekiah 

I understand your point but it’s open to interpretation as the customer is already a deemed customer  so there is no switch of customer.

It’s really down to what people understand by “a switch” yes it confuses people and it would be a lot  simpler if they simply said you have to register and after 17 days  you are officially ‘on account’.

Of course the other issue is that customers expect to switch away immediately but companies block it because they want to see the colour of their money before they switch away to (quite reasonably) ensure they will be paid for the time the customer has been/is with them. It’s astounding how many people are under the impression that they can just switch away and not owe anything for the time they’ve been with the supplier, so the 17 days still has a necessary function.

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