We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account.
Best answer by Mavis1
Hello and welcome.
Fear not this is quite normal, its all to do with the 14 day cooling off period, and weirdly its still called a switch even when the property is already supplied by PP. Thats the rules suppliers all have to follow.