Unfortunately I can’t work out how to pay this, given that I don’t want to set up a new Pure Planet account as it will likely confuse the switch to a new supplier.
Could anyone give me any ideas how to contact Pure Planet and make the necessary payment?
Best answer by stephenrand
Mmmm - basically you can't switch from Pure Planet without joining Pure Planet, so far as I know. It's annoying, but hey, you'll be getting very competitive prices for the few days you are with them!
If you join Pure Planet and then initiate the switch you probably won't need to communicate with them beyond that - but if you do, go to Help,l then choose Wattbot, put 'message the team' in the subject box, then explain the problem. They promise to get back to you within two working days, if not sooner.
Hope that helps