Hi there! Please help! I’ve moved into a property supplied by you. I have followed all I can the guidance but it wont let me submit how much energy I use per year. I have tried and tried but the “next” button isn’t working… Help please!
Best answer by woz
This one took a bit of head scratching and I’ve guessed.
are you able to enter the numbers or are you using the high med low boxes?
If you are trying to enter the numbers gas has to be 2000kWh or above or it won’t let you continue.
I think you may be using the wrong figure if yours is less than 2000 and you have gas heating.
Are you by chance entering the cubic metres not kWh for the gas?
If your gas is genuinely less than 2000 just put 2000 in you can always ask PP to tweak the direct debit afterwards.(it won’t make a lot of difference)